Resume

Jonathan Dreksler

Implementation and customer success professional with a BS in Computer Science and a track record delivering software rollouts, client onboarding, and AI automation. One company-wide rollout reached 100% team adoption; current work is the integrations, data pipelines, and automations that keep systems running after launch.

Kenmore, WA (310) 497-8153 Jon@jdreksler.com Download Resume PDF

Experience

Aug 2025 - Present Kenmore, WA

Technical Project Manager

Sazzco(S8H)

Lead technical projects across web, e-commerce, and internal systems, owning scope, timelines, and milestones from requirements gathering through release and post-launch support.
Coordinate engineering, design, and operations workstreams, running planning sessions, status reporting, and risk tracking to keep delivery on schedule.
Design and deploy AI automation using OpenAI, Claude, Zapier, and local Ollama models, replacing manual document handling, data entry, and reporting with self-running workflows.
Build AI-assisted bookkeeping workflows for transaction entry, account reconciliation, receipt organization, and financial reporting, improving accuracy and expense visibility.
Engineer database validation pipelines and standardize file structures and tracking processes, resolving record discrepancies and reducing repetitive administrative work.

Aug 2024 - Jun 2025 Mountlake Terrace, WA

Project Manager

Vertical Visual Solutions

Led signage installation projects from onsite pre-construction meetings through completion, aligning contractors, schedules, clients, trade partners, and internal teams.
Managed budgets and reconciled project costs, preparing detailed reports and tracking expenses for accuracy and compliance.
Reduced subcontractor delays by standardizing installation scheduling and vendor coordination workflows.
Identified project risks, implemented mitigation plans, and enforced contractual quality standards through inspections and immediate issue resolution.

Feb 2021 - Aug 2024 Los Angeles, CA

Project Manager

Commode Cappers

Led a company-wide software rollout from workflow discovery and system configuration through training, documentation, and adoption tracking, achieving 100% team adoption.
Redesigned production workflows and schedules, increasing output by 15% and shortening production timelines by one week.
Managed inventory, vendor coordination, and workforce scheduling across production and operations projects.
Built and maintained a WordPress e-commerce platform with product listings, integrated payments, and order fulfillment workflows.

Apr 2019 - Feb 2021 Los Angeles, CA

Office Manager

Supertutor Media, Inc.

Managed scheduling, invoicing, and payroll systems, integrating Excel tracking and automated email workflows to improve accuracy and response times.
Resolved unpaid and incorrectly applied payroll tax issues by studying tax requirements and coordinating with external agencies, restoring compliance and avoiding penalties.
Monitored invoices and financial records, detected and reported fraudulent transactions, and prevented thousands of dollars in losses.

May 2007 - Apr 2019 California

Office Manager / Customer Service Representative

Retail and Service Employers

Managed customer needs, resolved service issues, and coordinated staff priorities across retail and service environments.
Trained and onboarded new employees through structured orientation programs and day-to-day guidance.

Education

Bachelor of Science in Computer Science | University of Maryland Global Campus | December 2022

Core Skills

Software Implementation and SDLCClient OnboardingUser Training and DocumentationAI Workflow AutomationAPI IntegrationOpenAI, Claude, Zapier and OllamaData Validation and CleanupE-CommerceProject DeliveryStakeholder CommunicationRisk and Issue ManagementProcess Improvement